Our delivery partners, including PostNL and Budbee, are currently experiencing shipping delays. We apologise for any inconvenience this might cause and advise you to keep an eye on the track & trace code for the latest updates.
Currently we only offer international shipping to most European countries, the United Kingdom and Ireland. Our warehouse team does everything they can to ship your order as soon as possible, but you'll receive an email as soon as your order leaves our warehouse. Have you thought about getting track & trace shipping? That way, you'll be able to track your package up to delivery*.
*Please note! We don't deliver on Sundays & shipping times may be extended during sale periods.
PostNL mailbox parcel €2.50 (The Netherlands only)
Budbee parcel €4.95 (The Netherlands & Belgium only)
Due to the holiday season, the processing of your return might take longer. Note that the processing of your return takes up to 14 business days upon the arrival of your return at our warehouse. You'll receive a notification once your return has been processed. Click here for the latest updates on your return shipment.
At My Jewellery we offer the option of returning your order within 14 days after the shipping date. Products must be in original condition, unused and with all tags still attached.
Follow these steps to return your parcel:
Step 1: Pack the items that you wish to return along with the return form in the box. Make sure the original product tags have not been removed. Step 2: Write the following return address on your shipment.
My Jewellery Rietveldenweg 55 C 5222 AP 's-Hertogenbosch The Netherlands
Step 3: Drop off the box at a postal service office in your area. Step 4: Keep the track & trace code that you receive at the service desk when you hand over your package.
We'll send you email confirmation as soon as we receive your return, after that, it may take up to 14 days to process your return. You'll receive an email once the return has been processed, after which you'll receive your refund to your account within a few days.