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  • How do I create an account?

    Having a My Jewellery account comes with lots of benefits! The option of saving your favourite products for later, going through the payment process quicker, saving multiple shipping addresses, viewing and tracking orders, and much more. You can create an account by following this link. We store your data securely and make sure that it is handled with care. Below you can see exactly how you can create an account:

    1. Click on the link above or in the top right of the website on the left icon.
    2. Click on ‘create account’
    3. Fill in your personal details
    4. Fill in the captcha security code
    5. Click on ‘create account’
    6. You will receive a confirmation email of your registration.

    You are not obligated to create an account when you place an order with My Jewellery.

  • I forgot my password, what should I do?

    • Click on ‘log in’ in the top right.
    • Under the heading ‘customer login’ you will find a tab that says ‘forgotten password?’ Click on it.
    • Fill in your email address and the security code & click on ‘send’. A new password will be sent to the email address you have used.
  • I want to change my account details, how do I do that?

    • Click on the left icon in the top right and log in with your account details. You will end up in an overview of your account.
    • On the left you will see your ‘address book’. You have the option of changing your billing and shipping address here.
    • Would you like to add an address? You can do that here as well.