You can find the My Jewellery app in the App Store (for iOS) and in the Google Play Store (for Android). Simply search for “My Jewellery”, download the app and you’re ready to shop!

You can shop quickly, easily and clearly. You’ll find your favourite jewellery, clothing and accessories in no time. Thanks to the clear layout, you can effortlessly discover what suits you, save items to your personal wishlist and always have access to the collections wherever you are. Checking out is safe and fast, with the option to pay later. That way you can shop on the go without any hassle!

To add items to your wishlist and shopping bag, you need to be logged in with an account in the My Jewellery app. Without an account, you can of course still browse and get inspired, but you won’t be able to save or order items yet. Prefer to place an order as a guest? You can still do so via our website.

App only products are items that can be shopped exclusively in the My Jewellery app. These include a carefully selected collection that you won’t find in the webshop or boutiques, recognisable by the ‘app only’ label.

When you place an order online, you can choose from the following payment methods:

• iDeal / Wero
  With iDeal / Wero, you can pay the outstanding amount for your order directly and securely.

• Credit card
  If you choose to pay by credit card, you first select which type of credit card or debit card you would like to use. Then enter your credit card number, expiry date, CID/CVC code (usually found on the back of your card) and, if required, an additional password. If you return items, the amount will be refunded to your credit card within 14 days.

• Bancontact / Mister Cash
  For our Belgian customers, we offer this payment method. It allows you to pay the outstanding amount for your order directly and securely.

• Giropay
  For our German customers, we offer this payment method. It allows you to pay the outstanding amount for your order directly and securely.

• My Jewellery Giftcard / Fashioncheque / VVV gift card / DE Cadeaukaart
  If you have a Fashioncheque, VVV gift card, DE Cadeaukaart or My Jewellery gift card, you can also use it to pay for your order. The Fashioncheque, DE Cadeaukaart and VVV gift card and My Jewellery gift card cannot be exchanged for cash. The Fashioncheque can be used in our boutiques, but only for clothing items.  Please note: Fashioncheques purchased from 1 July 2025 onwards can no longer be redeemed at My Jewellery. Did you purchase your Fashioncheque before 1 July? Then it can still be redeemed in our app. During checkout, you can pay a maximum amount of €50 with your VVV gift card or Fashioncheque. The My Jewellery gift card has no maximum amount.

• One4all cadeaukaart

  In our boutiques you can pay with a One4all gift card. The One4all gift card cannot be exchanged for cash.

  Please note: if you return an item purchased with your One4all gift card, the refund will be credited back to the gift card. This payment method cannot be combined with another payment method.

  The One4all gift card can also be used online when checking out your order. If your gift card number starts with 474, you can use it online as follows: choose the credit card payment option at checkout. Enter your One4all card number, CCV code and expiry date. You can find these details under the scratch-off layer on the back of your One4all gift card.
  Does your card start with 603? Then you can exchange the card for a My Jewellery gift card via www.fashioncadeau.nl.

  Please note: if you return an item purchased with your One4all gift card, the refund will be credited back to the gift card. Additionally, this payment method cannot be combined with another payment method.

• Pay later with Klarna

  Klarna is a payment method that allows you to pay for your order at a later time. The maximum payment term is 30 days.

  Klarna handles the entire pay-later process for My Jewellery. This means you will receive a digital invoice from Klarna to pay for your purchased product(s). To approve your request to pay later, Klarna performs a data check. Klarna applies a strict privacy policy as described in its privacy statement. If your request is not authorised, you can of course pay for the product using another payment method. For more information, please visit the consumer section of the Klarna website.

  Please note: Klarna operates independently from My Jewellery. This means that if you choose Klarna, the payment is processed through them. If you have any questions about this, you can contact Klarna’s customer service. When My Jewellery runs a promotion, delivery times may be slightly longer than you are normally used to. If you choose Klarna, the same payment rules still apply. You will therefore still have 30 days to complete your payment. Please keep this in mind and pay your invoice on time to avoid additional charges. My Jewellery cannot be held responsible for this.

• Paypal                                                                                                                                                                                                                
  PayPal is a secure way to pay. You link your bank account or credit card and pay in just a few clicks. PayPal helps protect your credit card details with advanced security and fraud prevention systems. In addition, PayPal does not share your financial information with My Jewellery.

• Kids & Teens gift card                                                                                                                                                                                           
  If you have a Kids & Teens gift card, you can also use it to place your order. Enter your gift card code in the field “DE gift card” and place your order.

This is right! We've switched to an online return portal. This means you can easily register your return online and no paper return form is needed anymore.

We kindly ask for your patience to wait until the return term, which is 14 days after the arrival of your return at our warehouse, passes. As soon as your return has been unpacked and processed, you will receive an email from us. Click here to find the latest updates on your return. 

Tip: Hold onto your proof of return until your return is fully processed.

It may be that your return has not been fully processed within Klarna’s payment term. We recommend that you indicate this in the Klarna app so that they can then temporarily put the invoice on hold. By doing so, you can avoid any extra costs!

You can also choose to pay the entire invoice and the amount “overpaid” will be reimbursed as soon as we have processed your return.

Did you receive a broken or wrong product?

You can notify this immediately using our digital return portal. Let us know for that specific item whether it's damaged or wrongly delivered. Fill in the required information and our customer service will contact you!

Did your item break or is the item unsatisfactory, and does it fall within the return term?

You can notify this immediately using our digital return portal. Fill in the required information and our customer service will contact you!

Did your item break or is the item unsatisfactory, and does it fall outside the return term?

Get in touch with our customer service and send them your order number & a picture of the item so that they can provide you with a suitable solution.

My Jewellery issues a 6-month warranty on all items purchased.Have you bought the item at a boutique or partner shop? The warranty is issued through this boutique or selling point. Find an overview of the most accurate warranty terms and conditions on our warranty page. 

Order today = shipped today! You’ll always receive an email as soon as your parcel leaves our warehouse. With the track & trace code in that email, you can easily monitor the current delivery status. We hope you enjoy your order!

Jewellery by My Jewellery is mainly made of premium stainless steel. Premium stainless steel has many advantages, including the fact that it's 100% waterproof and won't tarnish. Find a list of all the advantages and more information about premium stainless steel on our jewellery materials page. 

My Jewellery uses hallmark certification as stated under the Dutch Keurtekenplaat Waarborg Act. A hallmark indicates which precious metal the object is made of and how much of this precious metal it contains. The Keurtekenplaat Waarborg Act is the oldest form of consumer protection in the Netherlands. Its purpose is to protect consumers from fraud related to precious metal content in jewellery and to safeguard businesses from unfair competition.

Apart from premium stainless steel, we also use 925 Sterling Silver for our ear cuffs. Due to its unique flexibility, 925 Sterling Silver is bendable, ensuring that your ear cuff always fits your ear lobe. Additionally, some of our jewellery also includes freshwater pearls and glass beads. How can you find out what material a specific piece of jewellery is made of? You can always find that information under the product specifications.

At My Jewellery, you always have the option to return your order. This can be done within 14 days of receiving your package. Please ensure your items are returned unworn, undamaged and with all original labels attached, and keep your return receipt until we have fully processed your return.

It’s also important to know that My Jewellery Atelier items and the My Jewellery gift card cannot be returned.

Would you like to know exactly which items can or cannot be returned? Then we’d love to refer you to this page.

How great that you have (received) a My Jewellery gift card! We understand that you may not always know the balance on your card. Here's a quick explanation of how to check it:

Step 1.
Fill in your card number at 'Kaartnummer'.

Step 2.
Tick the box 'Ik ben geen robot' to confirm you're not a robot.

Step 3.
Fill in the security code of the gift card. 

Step 4.
Click on 'Saldo' to view the balance of your My Jewellery gift card. 

Need help with checking the balance of your gift card? In our blog article 'My Jewellery gift card balance check', we share a step-by-step guide!

If you no longer have the original packaging of your order you may also return the items in a different box or bag. However, it’s important to make sure that the items are well-packed and you’ve registered your return in our digital return portal.

If you have (accidentally) removed the original tag or label you cannot return the item anymore. So please be careful when unpacking your order!

If your order number starts with CSO and was placed by our customer service, please enter the original order number you received when you originally placed your order. If you still can't find your order number please contact our customer service.

We do everything we can to ship your order to you as quickly as possible. So, if it's ordered before 23:59 it'll be shipped from our warehouse within 1-2 business days* (*depending on the shipping country). Engraved jewellery items are sent in 4 to 6 business days and will be delivered separately from regular orders. After your order has been dispatched from our warehouse, you will receive an email with a track & trace code so you will be able to track the delivery of your order.

• PostNL mailbox parcel: no delivery on sunday and monday
• PostNL & DHL regular parcel: no delivery on sunday

During busy times such as public holidays, special promotions & sales shipping may take longer. 

Depending on the total order sum and the destination of the order, shipping may be free of charge.

• Free shipping on orders over €49.99 to The Netherlands, Belgium, Germany and France

• Free shipping on orders over €75 to all other countries 

If you've placed an order below the purchase sums mentioned above, Standard shipping fees for your country of destination will apply. Shipping fees may deviate and differ per country & will be calculated automatically during the ordering process, however you can also find a complete list with the shipping costs here. 

Depending on the delivery address & country, your order will be shipped by one of the following shipping partners: PostNL (International) or DHL. Different delivery options may be available depending on the country to which the package is being shipped to, which could vary in costs. The available shipping options to your delivery address will automatically appear at checkout.

For all shipping options, a Track & Trace code will be sent to you the moment the package is dispatched from our warehouse. The courier used will vary per country. A list of all international shipping options and costs can be found here. 

CO2 neutral shipping
All packages that we ship with PostNL & DHL are shipped CO2 neutral. This means that we offset the CO2 emissions associated with all these My Jewellery deliveries.

Yes, it's possible to track your order! When you've placed an order you'll receive a Track & Trace code from us the moment the package is dispatched from our warehouse. The Track & Trace code of your order can also be found in your My Jewellery account on the account dashboard and under 'my orders'.

Unfortunately, our system does not allow for changes after an order has been placed. We would also like to emphasise that you should always check whether you have filled in the correct personal details before you finalise your order. Do you have any further questions? Then please contact our customer service and keep your order number and address at hand.

It's possible that your order got delayed with the courier. We recommend that you check your track & trace code properly first, as that will tell you the status of your delivery. When your track & trace code hasn't been updated for over 5 business days, contact our customer service and keep your order number and address at hand. 

Note: Your engraved jewellery comes from our My Jewellery Atelier, not our warehouse, as such your order will be delivered separately. Is the remainder of your order made up of regular My Jewellery items? In that case, you’ll receive two separate packages.

Are you missing an item (that isn’t a engraved/customised jewellery item) from your order? Please get in touch with our customer service.

Having a My Jewellery account comes with lots of benefits! The option of saving your favourite products for later, going through the payment process quicker, saving multiple shipping addresses, viewing and tracking orders, and much more. We store your data securely and make sure that it is handled with care. Do you not have an account yet? But do you want to enjoy all of these benefits as well you can create an account by clicking here. 

Follow these steps to create an account in no-time:

1. Click on the link above or in the top right of the website on the left icon.
2. Click on ‘create account’
3. Fill in your personal details
4. Fill in the captcha security code
5. Click on ‘create account’
6. You will receive a confirmation email of your registration.

Please note: you are not obligated to create an account when you place an order with My Jewellery. You can also place an order as a guest! However, placing an order using your My Jewellery account will make it easier. 😉

​​​​​​No worries! Forgetting your password can always happen and is luckily also easily fixed! On this page you can fill out your email adress that you use for your My Jewellery account. After you've filled in your email address you will receive an email from us. In this email you can easily reset your password and now you can continue shopping with us, YES

If you're logged in into your account and head over to the My Account page, a menu will show up on the left. Click on 'account information' and you'll be able to change your email, password or other information here. In the menu on the left you will see your ‘address book’. You have the option of changing your billing and shipping address here, or to add an address as well as deleting an old address. 

It's possible that you're subscribed to our newsletter but that you don't have an account yet. Using this link you can easily create an account. Are you 100% certain that you already have an account, but did you still not receive an email to reset your password? Then you can contact our customer service. 

Is your jewellery defective or has it tarnished, and does it fall within the return period?

Then you can report this immediately in our digital returns portal. Please mark the item as damaged, fill in the required information and our customer service will contact you! 

Is an item broken or are you dissatisfied with a product and does it fall outside the return period?

Please contact our customer service so that they can provide you with a suitable solution! Don't forget to send them your order number & a picture of the item as well.

Did you receive the item of clothing in a defective state, does it have a stain or did it become unusable or damaged after one wash according to the washing instructions within the return term?

Then you can report this immediately in our digital returns portal. Please mark the item as damaged, fill in the required information and our customer service will contact you! 

Is an item broken or are you dissatisfied with a product and does it fall outside the return period?

Please contact our customer service so that they can provide you with a suitable solution! Don't forget to send them your order number & a picture of the item as well.

Is there something wrong with your purchased item and does it fall within the return period?

Then you can report this immediately in our digital returns portal. Please mark the item as damaged, fill in the required information and our customer service will contact you! 

Is an item broken or are you dissatisfied with a product and does it fall outside the return period?

Please contact our customer service so that they can provide you with a suitable solution! Don't forget to send them your order number & a picture of the item as well.

We think it’s important that you can enjoy your favourite items for as long as possible. That’s why we’re always happy to look into complaints together with you and find a suitable solution. Of course, you will always retain the statutory rights that apply in your country. This statutory warranty does not cover normal wear and tear, discolouration caused by use, damage resulting from improper use, or other forms of usage-related damage.