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  • What material is jewellery made of?

    Jewellery from My Jewellery is made from different materials. Each material has its own unique properties. A lot of thought has been put into this during the design and production of the jewellery. How do I find out what material a piece of jewellery is made of? You can always find that information under the product specifications.

  • How do I keep my stainless steel jewellery looking good?

    The majority of jewellery from My Jewellery is made of stainless steel. This material is gold or silver coloured all the way through. Your stainless steel jewellery doesn’t need any maintenance. The material is super strong, last for ages and is 100% recyclable! However, we recommend watching out with cleaning products and chlorinated water.

  • How do I keep my 925 silver/sterling silver jewellery looking good for a long time?

    Jewellery made of 925 silver comes from the purest form of silver there is for working with and creating jewellery. It has a glistening sparkle and is strong enough, yet also soft enough to add detailing. It definitely belongs to the high-grade jewellery within our product range.

    This is how you keep your silver jewellery looking good:

    • Silver may oxidise (dark stains) due to external influences (acidity of the skin, air, water, etc.). You can get that sparkle back in no time by polishing it with a cloth.
    • Don’t wear your jewellery if you want to put on perfume, makeup and other cosmetic products..
    • Take off your jewellery before going to sleep, so that your jewellery doesn’t come into unnecessary contact with your skin and you avoid damaging or deforming it.
    • Take your jewellery off if you are going to take a shower, go swimming or do sports.
    • Always keep your jewellery in a protected box where it is not easily affected by external factors such as air and water.
  • How do I keep my metal jewellery looking good for a long time?

    My Jewellery’s metal jewellery range is made of various materials from the same part of the periodic table of elements. Making jewellery like this means it is of a strong material that is good to wear. Metal jewellery from My Jewellery is available in silver and golden colours.

    Please keep in mind that metal jewellery is sensitive to discolouring. This means that you need to handle the jewellery with care and look after it properly.

    This is how you keep your metal jewellery looking good:

    • Don’t wear your jewellery if you want to put on perfume, makeup and other cosmetic products.
    • Take off your jewellery before going to sleep, so that your jewellery doesn’t come in to unnecessary contact with your skin and you avoid damaging or deforming it.
    • Take your jewellery off if you are going to take a shower, go swimming or do sports.
    • Take off your jewellery if you are going to do manual labour or start cleaning.
    • Always keep your jewellery in a protected box where it is not easily affected by external factors such as air and water.
  • How do I keep my jewellery with beads gemstones looking good for a long time?

    - Glass beads are small beads, also known as seed beads. They are mainly used for weaving and lacing jewellery. The beads can take a knock and can handle a bit of perspiration, but to avoid discolouring, we recommend taking them off for a shower and when you go swimming.

    - If you want to enjoy your beaded jewellery as long as possible, you will of course need to take care of them. A gemstone is a natural product, which means that some pieces of jewellery may have different dimensions, sizes and colours. It could also happen that the gemstones discolour due to exposure to light and water, so watch out.

  • Warranty

    My Jewellery issues a 4-week warranty on clothing items that become unwearable after being washed according to the washing instructions. My Jewellery also issues a 6-month warranty on watches and stainless steel jewellery that has discoloured. My Jewellery issues an 8-week warranty on all other items purchased.

    Is an item broken or are you dissatisfied with a product? Then please contact our customer service, send your order number & a picture of the relevant item and we will look for a suitable solution. 

    Bought something from a sales point? Then the warranty also runs through the boutique or the relevant sales point.

We always try our best to have products in stock at My Jewellery. However, if it is busy or if a certain product is extremely popular, it could happen that something ends up being sold out. We always keep an eye on how popular our products are with our customers. So, is that one particular dress sold out? Then you certainly can’t rule out that your favourite item won’t make a return!

Do you have a question about items that are out of stock? Then you can always turn to our customer service.

Materials

Jewellery from My Jewellery is made from different materials. Each material has its own unique properties. A lot of thought has been put into this during the design and production of the jewellery. Below you will find a short explanation of each material and some tips on how to enjoy your Jewellery as long as possible.