Jewellery by My Jewellery is mainly made of premium stainless steel. Premium stainless steel has many advantages, including the fact that it's 100% waterproof and won't tarnish. Find a list of all the advantages and more information about premium stainless steel on our jewellery materials page. 

My Jewellery uses hallmark certification as stated under the Dutch Keurtekenplaat Waarborg Act. A hallmark indicates which precious metal the object is made of and how much of this precious metal it contains. The Keurtekenplaat Waarborg Act is the oldest form of consumer protection in the Netherlands. Its purpose is to protect consumers from fraud related to precious metal content in jewellery and to safeguard businesses from unfair competition.

Apart from premium stainless steel, we also use 925 Sterling Silver for our ear cuffs. Due to its unique flexibility, 925 Sterling Silver is bendable, ensuring that your ear cuff always fits your ear lobe. Additionally, some of our jewellery also includes freshwater pearls and glass beads. How can you find out what material a specific piece of jewellery is made of? You can always find that information under the product specifications.

The majority of jewellery from My Jewellery is made of premium stainless steel. This material is gold or silver coloured all the way through. Your stainless steel jewellery actually doesn’t need any maintenance. The material is super strong, lasts for ages and is 100% recyclable! However, we recommend avoiding cleaning products and chlorinated water. In case you do want to clean your jewellery, we advise you to read our 'cleaning jewellery' blog.

Jewellery made of 925 silver comes from the purest form of silver there is for working with and creating jewellery. It has a glistening sparkle and is strong enough, yet also soft enough to add detailing. It definitely belongs to the high-grade jewellery within our product range.

This is how you keep your silver jewellery looking good:

• Silver may oxidise (dark stains) due to external influences (acidity of the skin, air, water, etc.). You can get that sparkle back in no time by polishing it with a cloth.
• Don’t wear your jewellery if you want to put on perfume, makeup and other cosmetic products..
• Take off your jewellery before going to sleep, so that your jewellery doesn’t come into unnecessary contact with your skin and you avoid damaging or deforming it.
• Take your jewellery off if you are going to take a shower, go swimming, are cleaning for the day or do sports.
• Always keep your jewellery in a protected box where it is not easily affected by external factors such as air and water.

Are you looking for more information on how to properly clean & care for you jewellery? Then head over to our blog to read all about the best cleaning tips & tricks! 

My Jewellery’s metal jewellery range is made of various materials from the same part of the periodic table of elements. Making jewellery like this means it is of a strong material that is good to wear. Metal jewellery from My Jewellery is available in silver and golden colours.

Please keep in mind that metal jewellery is sensitive to tarnishing. This means that you need to handle the jewellery with care and look after it properly.

This is how you keep your metal jewellery looking good:

• Don’t wear your jewellery if you want to put on perfume, makeup and other cosmetic products.
• Take off your jewellery before going to sleep, so that your jewellery doesn’t come in to unnecessary contact with your skin and you avoid damaging or deforming it.
• Take your jewellery off if you are going to take a shower, go swimming or do sports.
• Take off your jewellery if you are going to do manual labour or start cleaning.
• Always keep your jewellery in a protected box where it is not easily affected by external factors such as air and water.

(Glass)beads

Glass beads are small beads, also known as seed beads. They are mainly used for weaving and lacing jewellery. The beads can take a knock and can handle a bit of perspiration, but to avoid tarnishing, we recommend taking them off for a shower and when you go swimming.

Gemstones 

If you want to enjoy your gemstone jewellery as long as possible, you will of course need to take care of them. A gemstone is a natural product, which means that some pieces of jewellery may have different dimensions, sizes and colours. It could also happen that the gemstones tarmish due to exposure to light and water, so be sure to keep this in mind. 

Did you receive a wrong or broken item, and does it fall within the return period?

Then you can report this immediately in our digital returns portal. Please mark the item as damaged, fiill in the required information and our customer service will contact you! 

Is an item broken or are you dissatisfied with a product and does it fall within the return period?

Then you can report this immediately in our digital returns portal. Please mark the item as damaged, fiill in the required information and our customer service will contact you! 

Is an item broken or are you dissatisfied with a product and does it fall outside the return period?

Please contact our customer service so that they can provide you with a suitable solution! Don't forget to send them your order number & a picture of the item as well.

My Jewellery issues a 6-month warranty on all items purchased. Have you bought the item at a boutique or partner shop? The warranty is issued through this boutique or selling point. Find an overview of the most accurate warranty terms and conditions on our warranty page. 

We are committed to offering affordable Dutch jewellery design that is accessible and wearable for everyone. Due to the rising costs of raw materials, such as steel, we have been forced to reflect those current price increases in our sales prices. We are in a transitional phase so it may happen that an item is priced differently on the price tag than in the checkout system and on the website.

It’s so nice to have you shopping with us at My Jewellery! We can't see if the item you're looking for will be back in stock soon. However, for most items, you can leave your email address on the product page so we can notify you by email when it's back in stock. Make sure to do this so you’ll be the first to know when the item is available again!

It’s not possible to check the stock of the boutiques, as we don’t have access to that information either. Additionally, the boutiques cannot be reached by phone. We’d love to invite you to visit one of our boutiques in person, where we can assist you further!