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Longer response time
We're currently experiencing a high volume of contact requests at our customer service team, which is why the response time might be longer than you've come to expect from us. To avoid you from having to wait longer until one of our customer service agents is available to answer your question, we advise you to contact us via email only, not via multiple channels. That way, we can work more efficiently to answer your question as soon as possible.

What is your question about?

Returns & refunds
Payment
Delivery
Orders
Account
Warranty
Discounts & promotions
Products & collections

What is your question about?

Orders
Payment
Delivery
Returns & refunds
Discounts & promotions
Warranty
Account
Products & collections

5 most frequently asked questions

  • When will my package be delivered?

    Postal packages ordered before 8.00 p.m. are shipped the same day (*no deliveries on Sundays). If you have opted for a package with a track & trace code, you will be able to follow your package yourself.

  • What is the return term?

    At My Jewellery you always have the option of returning your order within 14 days after the shipping date. Make sure that the products have not been worn and have all tags attached when they are returned. Keep your proof of return until we have processed the order.

  • How long will it take for my return to be processed?

    As soon as we have received your return, we will send you an email. Normally, it takes up to 14 days to process your return. We will send you an email when the return has been processed and you will then have the amount reimbursed to your account under the name “Stichting Derdengelden Buckaroo”.

  • I am getting reminders from Klarna, but I have returned my items, what should I do?

    As soon as we have received your return, we will send you an email. Normally, it takes up to 14 days to process your return. We will send you an email when the return has been processed and you will then have the amount reimbursed to your account under the name “Stichting Derdengelden Buckaroo”.

  • I have received a broken item, what should I do?

    We understand your frustrations about having received a broken item! In that case, please contact our customer service by sending an email or though the app. Please state your order number & take a photo of the broken item. That way we can assist as quickly as possible!

Contact

5 Most frequently asked questions

We are available from

Monday to Friday: 9.00 a.m. - 10.00 p.m. CET
* By telephone until 5.00 p.m.

Saturday: 10.00 a.m. - 6.00 p.m. CET

Sunday: 1.00 p.m. - 9.00 p.m. CET

Let’s chat
  • When will my package be delivered?

    Our warehouse is very busy at the moment which might mean slightly longer delivery times than you've come to expect from us. Keep an eye out on the track & trace code for the most up-to-date delivery info.

  • What is the return term?

    At My Jewellery you always have the option of returning your order within 14 days after the shipping date. Make sure that the products have not been worn and have all tags attached when they are returned. Keep your proof of return until we have processed the order.

  • How long will it take for my return to be processed?

    As soon as we have received your return, we will send you an email. Normally, it takes up to 14 days to process your return. We will send you an email when the return has been processed and you will then have the amount reimbursed to your account under the name “Stichting Derdengelden Buckaroo”.

  • I am getting reminders from Klarna, but I have returned my items, what should I do?

    It may be that your return has not been fully processed within Klarna’s payment term. We recommend that you indicate this in the Klarna app so that they can then temporarily put the invoice on hold. By doing so, you can avoid any extra costs! You can also choose to pay the entire invoice and the amount “overpaid” will be reimbursed as soon as we have processed your return.

  • I have received a broken item, what should I do? 

    We understand your frustrations about having received a broken item! In that case, please contact our customer service by sending an email or though the app. Please state your order number & take a photo of the broken item. That way we can assist as quickly as possible!

Contact

We are available from

Monday to Friday: 9.00 a.m. - 10.00 p.m.
* By telephone until 5.00 p.m.

Saturday: 10.00 a.m. - 6.00 p.m.

Sunday: 1.00 p.m. - 9.00 p.m. 

Let’s chat

Contact options

Call us on: +31 (0)73 203 27 32
* The telephone lines are closed on Saturday and Sunday

Facebook messenger

By email: [email protected]

Visit one of our boutiques

FAQ

Shoptober free shipping terms and conditions

How long will it take to receive my order?

What should I do if I have received a broken item?

When will I get my money back for a return?

What are the return terms and conditions?

Differing customer service opening hours