Customer service
What is your question about?
What is your question about?
Contact
5 Most frequently asked questions
We are available from
Monday to Friday: 9.00 a.m. - 10.00 p.m. CET
* By telephone until 5.00 p.m.
Saturday: 10.00 a.m. - 6.00 p.m. CET
Sunday: 1.00 p.m. - 9.00 p.m. CET
Contact options
Call us on: +31 (0)73 203 27 32
* Lines are closed on Saturdays and Sundays
By email: [email protected]
When will my package be delivered?
Postal packages ordered before 8.00 p.m. are shipped the same day (*no deliveries on Sundays). If you have opted for a package with a track & trace code, you will be able to follow your package yourself.
How many days do I have to return items in December?
Items bought before Christmas can still be returned 30 days after purchase, but no later than 24 January 2022. Items bought after Christmas have a return limit of 14 days.
How long will it take for my return to be processed?
As soon as we have received your return, we will send you an email. Due to the recent busy period, we are currently experiencing some delays in processing your returns. We will of course try our best to get your returns processed as quickly as possible. Normally, it takes up to 14 days to process your return. We will send you an email when the return has been processed and you will then have the amount reimbursed to your account under the name “Stichting Derdengelden Buckaroo”.
I am getting reminders from Klarna, but I have returned my items, what should I do?
It may be that your return has not been fully processed within Klarna’s payment term. We recommend that you indicate this in the Klarna app so that they can then temporarily put the invoice on hold. By doing so, you can avoid any extra costs! You can also choose to pay the entire invoice and the amount “overpaid” will be reimbursed as soon as we have processed your return.
I have received a broken item, what should I do?
We understand your frustrations about having received a broken item! In that case, please contact our customer service by sending an email or though the app. Please state your order number & take a photo of the broken item. That way we can assist as quickly as possible!
Contact
We are available from
Monday till Friday: 9.00 a.m. - 10.00 p.m.
* By telephone until 5.00 p.m.
Saturday: 10.00 a.m. - 6.00 p.m.
Sunday: 1.00 p.m. - 9.00 p.m.
Contact options
Call us on: +31 (0)73 203 27 32
* The telephone lines are closed on Saturday and Sunday
By email: [email protected]
FAQ
Shoptober free shipping terms and conditions
How long will it take to receive my order?
What should I do if I have received a broken item?
When will I get my money back for a return?
What are the return terms and conditions?
Differing customer service opening hours
Boutique addresses
My Jewellery boutique Amsterdam
Hartenstraat 12
1016 CB Amsterdam
My Jewellery Shop & Go
IJpassage | Stationsplein 41N
1012 AB Amsterdam
My Jewellery Shop & Go
Leidsestraat 57
1017 NV Amsterdam
My Jewellery boutique Arnhem
Bakkerstraat 68
6811 EK Arnhem
My Jewellery boutique Breda
Veemarktstraat 35
4811 ZC Breda
My Jewellery boutique Den Bosch
Snellestraat 37
5211 EM s’-Hertogenbosch
My Jewellery boutique Eindhoven
Kleine berg 8
5611 JS Eindhoven
My Jewellery boutique Enschede
Langestraat 13
7511HA Enschede
My Jewellery boutique Groningen
Folkingestraat 15
9711 JS Groningen
My Jewellery boutique Haarlem
Barteljorisstraat 6
2011 RB Haarlem
My Jewellery boutique Maastricht
Sint Amorsplein 16
6211 GT Maastricht
My Jewellery boutique Nijmegen
Pauwelstraat 11
6511 KW Nijmegen
My Jewellery boutique Rotterdam
Oude Binnenweg 57a
3012 JA Rotterdam
My Jewellery boutique Tilburg
Heuvelstraat 88
5038 AH Tilburg
My Jewellery boutique Utrecht
Oudkerkhof 5
3512 GH Utrecht
Longer waiting times for customer service
It’s currently very busy at our customer service. This means it could take longer for us to respond than you would expect from us. We will of course do the best we can to respond to all messages as soon as possible.
How can we help you?
FAQ
Differing customer service opening hours
24-12 - Open until 5.00 p.m. - Xmas Eve
25-12 - Closed - Xmas Day
26-12 - Closed - Boxing Day
31-12 - Open until 5.00 p.m. - New Year’s Eve
01-01 - Closed - New Year’s Day
How long will it take for my order to be delivered?
We are doing everything we can to ship your order as quickly as possible! The norm is:
- Packages ordered on working days before 8.00 p.m. are shipped the same day (no deliveries on Sundays)
- Letterbox mail ordered on working days before 5.00 p.m. is shipped the same day (no deliveries on Sundays and Mondays)
What should I do if I have received a broken item?
We understand your frustrations about having received a broken item! In that case, please contact our customer service by sending an email or though the app.
- Always state your order number
- and take a picture of the broken item.
That way customer service can assist you as quickly as possible!
When will I get my money back for a return?
Processing a return takes 14 days after receipt. After your return has been received, the amount will be reimbursed to the (bank) account / credit card used to place the order. This can take up to 5 days from the moment of transfer.
If you paid by credit card it may take a little longer.
Afterpay reimbursement
Did you pay with Afterpay? Then you will receive an amended invoice by email. The method of reimbursement is dependent on whether you are returning the entire package or a part of it. For more information, please refer to the Afterpay returns page.
Tip: Afterpay and My Jewellery are separate entities. This means that Afterpay is unaware of your return. You can indicate in the Afterpay app that there is a return in progress, so that they can temporarily put the invoice on hold. That way you avoid additional costs! You can also choose to pay the entire invoice. You will then be reimbursed for the amount overpaid as soon as we have processed your return.
What are the return terms and conditions?
- Returns can only be made within the 14-day return term.
Both the costs as well as the risks associated with a return are at your own risk.
Send the items you wish to return in one shipment to ensure that the return can be processed as soon as possible.
We only process those returns that are sent back in the original state, including labels & packaging. Damaged and/or used items will be rejected or sent back.
Unidentifiable returns will be sent back to the sender where possible.
No investigations into missing shipments will be launched without a track and trace code. Please therefore take into account that evidence of a shipment with a track & trace code is a requirement to be eligible for a reimbursement.
Have you paid for delivery costs because your order was under €50? We will of course reimburse you for this (if you are returning the entire order!).
Is your order wrong? We will resolve this as soon as possible for you!
Please contact our customer service and clearly state your name, order number, and the items concerned.