Customer service

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5 Most frequently asked questions

• When will my package be delivered?

  We do everything we can to ship your order as soon as possible. Therefore, ordered before 15.00 is delivered within 2 to 4 business days. If you have opted for a package with a track & trace code, you will be able to follow your package yourself. During promotions & sales, shipping may take longer.

  *Please note! No deliveries on Sundays and national public holidays.

• What is the return term?

  At My Jewellery you always have the option of returning your order within 14 days after delivery. Make sure that the products have not been worn and have all tags attached when they are returned. Keep your proof of return until we have processed the order.

• How long will it take for my return to be processed?

  We kindly ask for your patience to wait until the return term, which is 14 days after the arrival of your return at our warehouse, passes. Click here to find the latest updates on your return. 
  
  

• I am getting reminders from Klarna, but I have returned my items, what should I do?

  It may be that your return has not been fully processed within Klarna’s payment term. We recommend that you indicate this in the Klarna app so that they can then temporarily put the invoice on hold. By doing so, you can avoid any extra costs! You can also choose to pay the entire invoice and the amount “overpaid” will be reimbursed as soon as we have processed your return.

• I have received a broken item, what should I do? 

  We understand your frustrations about having received a broken item! In that case, please contact our customer service by sending an email or though the app. Please state your order number & take a photo of the broken item. That way we can assist as quickly as possible!