Customer service

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5 Most frequently asked questions

• When will my package be delivered?

  Our warehouse is back up & running! This means your order will be with you as soon as possible. Keep an eye on the track & trace information for the most up-to-date delivery information.

• What is the return term?

  At My Jewellery you always have the option of returning your order within 14 days after the shipping date. Make sure that the products have not been worn and have all tags attached when they are returned. Keep your proof of return until we have processed the order.

• How long will it take for my return to be processed?
  As soon as we have received your return, we will send you an email. Normally, it takes up to 14 days to process your return. We will send you an email when the return has been processed and you will then have the amount reimbursed to your account under the name “Stichting Derdengelden Buckaroo”.
  
  

• I am getting reminders from Klarna, but I have returned my items, what should I do?

  It may be that your return has not been fully processed within Klarna’s payment term. We recommend that you indicate this in the Klarna app so that they can then temporarily put the invoice on hold. By doing so, you can avoid any extra costs! You can also choose to pay the entire invoice and the amount “overpaid” will be reimbursed as soon as we have processed your return.

• I have received a broken item, what should I do? 

  We understand your frustrations about having received a broken item! In that case, please contact our customer service by sending an email or though the app. Please state your order number & take a photo of the broken item. That way we can assist as quickly as possible!