How do I know if the payment was successful?

It could happen that something goes wrong with your payment. How can you be sure that everything has gone properly after you have received an error notification for example? Check your own bank statement to see whether the amount has been debited. Has no amount been debited? Then it seems like the order did no go through succesfully. Did you not receive a confirmation order? Then it's also smart to check your own bank statement, it might be that the email confirmation is still on it's way to you. Still in doubt? Then please contact our customer service. They can check for you whether the payment has gone through.

Payments | My Jewellery

Payments

On the My Jewellery website you can use one of the following payment methods:

iDeal

With iDeal, you pay the outstanding sum for your order immediately and securely through your bank.

Credit card

Maestro, Mastercard, Visa. If you opt for payment by credit card, you first indicate what type of credit or debit card you are going to use. You then fill in your credit card number, the expiration date, the CID/CVC code (often found on the back of your card), and any passwords you may have. If you would like to return your items, then the amount paid for them will be returned to your credit card.

PayPal

PayPal is a safe way to pay. You link your bank account or credit card and pay within a few clicks. PayPal helps protect your credit card information with advanced security and fraud prevention systems. In addition, PayPal does not disclose your financial information to My Jewellery.

My Jewellery Gift Card / Fashion Cheque / DE gift card / VVV - gift card

If you happen to have a My Jewellery Gift Card, Fashion cheque, DE gift card or VVV gift card, you can use it to pay for your order. The My Jewellery Gift Card, VVV gift card, DE gift card and Fashion cheque cannot be exchanged for money. The maximum purchase that can be made using a gift card is €50, with the exception of the My Jewellery gift card.

DE cadeaukaart

If you have a Kids & Teens gift card, you can use it to place your order. Simply enter your gift card code in the "DE cadeaukaart" field at checkout and complete your purchase.

When you're shopping at one of our boutiques, you can choose from a couple of different payment methods:

Cash & Debit Card

In our boutiques, you can pay with cash or a debit card. If you return items purchased with a debit card, the amount will be refunded to your card within five working days. If you return items purchased with cash, you will receive an immediate cash refund.

Credit card

In our boutiques, you can pay using your credit card. If you return an item the refund will be refunded back to your credit card within six weeks.

Bancontact / Mister cash

A fast and secure payment option for our Belgian customers. Pay your order instantly and hassle-free

Giropay

A fast and secure payment option for our German customers. Pay your order instantly and hassle-free

My Jewellery Giftcard / VVV Giftcard / DE Cadeaukaart
If you happen to have a My Jewellery Gift Card, DE Cadeaukaart or VVV gift card, you can use it to pay for your order. The My Jewellery Gift Card, DE Cadeaukaart and the VVV gift card cannot be exchanged for money.

One4all gift card

In our boutiques, you can pay with a One4all Gift Card. The One4all Gift Card cannot be exchanged for cash. The maximum amount you can spend with a One4all Gift Card is €50. Make sure to add your One4all Gift Card to your Apple Wallet and/or the One4all app beforehand. Don’t forget to check your balance before heading to the checkout. You can check your balance anytime by calling 020-2093867. Use your digital One4all Gift Card for contactless payment at checkout, or pay as a VISA PIN transaction.

American Express

This payment method works similarly to a credit card, but the amount on the card cannot be repaid in installments. Additionally, all purchases made with this card are insured, and there is no predetermined spending limit.

Kids & Teens Gift Card

If you have a Kids & Teens Gift Card, you can use it to pay for your shopping in our boutiques or you can use it to place your order. Simply enter your gift card code in the "DE cadeaukaart" field at checkout and complete your purchase.

It could happen that something goes wrong with your payment. How can you be sure that everything has gone properly after you have received an error notification for example?

Check your own bank statement to see whether the amount has been debited. Has no amount been debited? Then it seems like the order did no go through succesfully.
Did you not receive a confirmation order? Then it's also smart to check your own bank statement, it might be that the email confirmation is still on it's way to you.

Still in doubt? Then please contact our customer service. They can check for you whether the payment has gone through.

You can pay on our website using our My Jewellery Gift Card, a VVV Gift Card, or a Fashioncheque. The One4all Gift Card can only be used in one of our boutiques.

My Jewellery Gift Card
Our very own special gift card! An amazing present to give or receive. You can use the gift card to pay for your entire order or a part of it*.

To use your gift card as a payment method, select 'add gift card' and choose your gift card type: My Jewellery Gift Card / Fashioncheque / DE gift card / VVV Gift Card. Next, enter the codes of your gift card. Enter the code starting with 6064 in 'Card number' and the 6-digit code, which is hidden underneath the silver scratch-off foil, in 'PIN/security code'. Click on 'continue' to complete your order. Is there still a remaining amount? You can pay the rest with a payment method of your choice.

VVV gift card

You can redeem the VVV Gift Card the same way as our My Jewellery Gift Card. However, each VVV Gift Card has a unique card number and PIN, so it doesn’t always start with 6064.

Fashion Cheque

A Fashion Cheque can also be used to pay for all or part of your order at My Jewellery. Fashioncheques are only accepted in our boutiques.

If you return your order, the refunded amount will be issued on a new Fashion Cheque, so you don’t need to keep the old one.

Please note: You can pay a maximum amount of €50 with your VVV Gift Card and Fashioncheque. There is no maximum amount for the My Jewellery Gift Card.

One4all Gift Card

We’re so excited that you want to shop with your One4all Gift Card! You can use it in our boutiques, and depending on the card number, some One4all Gift Cards can also be used online.

online

The One4all Gift Card can be used online at checkout. Whether it works online depends on your card number:

If your card number starts with 474, select the credit card payment option at checkout. Enter your One4all card number, CCV code, and expiration date, which you’ll find under the scratch-off layer on the back of your card.
If your card number starts with 603, you can exchange it for a My Jewellery Gift Card at www.fashioncadeau.nl.

Important: If you return an item purchased with a One4all Gift Card, the refund will go back onto the gift card. This payment method cannot be combined with other payment methods.

boutiques

You can also use your One4all Gift Card in one of our boutiques. Before visiting, make sure to add your card to Apple Wallet and/or the One4all app. When checking out, simply use your digital One4all Gift Card for contactless payment.

If you return an item, the refunded amount will be added back to your One4all Gift Card, so be sure to keep it safe!

Kids & Teens Gift Card

If you have a Kids & Teens gift card, you can use it to place your order. Simply enter your gift card code in the "DE cadeaukaart" field at checkout and complete your purchase. If you return items from your order paid with a Kids & Teens Gift Card, you'll receive a digital My Jewellery Gift Card as a refund.

Great news—you’ve got a discount code to shop with us! Just enter your code in the shopping cart under ‘Enter discount code,’ and hit ‘Apply discount.’ Your discount will be deducted from all eligible items, except for engraved jewellery pieces, sale items, the Advent Calendar, running deals and the My Jewellery gift card.

A quick heads-up: discounts can’t be applied after checkout, and only one code can be used per order. If your items are already discounted due to a promotion and you’ve got a code to spare, hold onto it! You can use it once the promo ends (as long as it’s still valid), so you can enjoy shopping with a discount again later.

Has your order been cancelled after your payment? Please contact our customer service, and they will look into it for you.

First, we advise you to try the following solutions:

Place the order using an incognito window in your browser
Try placing the order with a different browser or delete the browse history of the browser you were using
Try placing the order on a different device
Log in to your account or try placing the order as a guest visitor

If none of the mentioned solutions work, try checking the items in your shopping cart as these might include items that are excluded from discounts. It is not possible to use a discount code on My Jewellery Advent Calendars, Engraved Jewellery items, sale items, promotions, or the My Jewellery gift card.

Are you still unable to place your order? Please get in touch with our customer service and send them a message with the discount code that's causing issues.