You have a 6-month warranty for damaged items, tarnished items or a faulty watch mechanism. Please select the correct category for your item below. We'll ask a few questions to ensure we assist you properly.
Warranty FAQ
Is your jewellery defective or has it tarnished, and does it fall within the return period?
Then you can report this immediately in our digital returns portal. Please mark the item as damaged, fill in the required information and our customer service will contact you!
Is an item broken or are you dissatisfied with a product and does it fall outside the return period?
Please contact our customer service so that they can provide you with a suitable solution! Don't forget to send them your order number & a picture of the item as well.
Did you receive the item of clothing in a defective state, does it have a stain or did it become unusable or damaged after one wash according to the washing instructions within the return term?
Then you can report this immediately in our digital returns portal. Please mark the item as damaged, fill in the required information and our customer service will contact you!
Is an item broken or are you dissatisfied with a product and does it fall outside the return period?
Please contact our customer service so that they can provide you with a suitable solution! Don't forget to send them your order number & a picture of the item as well.
Is there something wrong with your purchased item and does it fall within the return period?
Then you can report this immediately in our digital returns portal. Please mark the item as damaged, fill in the required information and our customer service will contact you!
Is an item broken or are you dissatisfied with a product and does it fall outside the return period?
Please contact our customer service so that they can provide you with a suitable solution! Don't forget to send them your order number & a picture of the item as well.
My Jewellery issues a 6-month warranty on all items purchased.