Delivery

If you place an order for over €50, you do not pay shipping fees. Placing an order for under €50? Then you can choose from various shipping options. We offer the following options in the following countries:

Country	Shipping method	Shipping costs	Shipping company
Netherlands	Home delivery Pick-up point	€2.50 €4.95 €3.95	PostNL mailbox parcel PostNL parcel / Budbee PostNL / Budbee
Belgium	Home delivery Pick-up point	€4.95 €3.95	PostNL / Budbee PostNL / Budbee
Germany	Home delivery	€4.95	DHL
France	Home delivery	€4.95	Collis Privé (Maersk)
Luxembourg	Home delivery	€4.95	PostNL
Austria	Home delivery	€4.95	PostNL
United Kingdom	Home delivery	€4.95	PostNL

For all other countries, click here.

When can I expect my order?
We do everything we can to ship your order as soon as possible. Therefore, ordered before 15.00 is delivered within 2 to 4 business days. If you have opted for a package with a track & trace code, you will be able to follow your package yourself. During promotions & sales, shipping may take longer.
Please note! No deliveries on Sundays and national public holidays.
Do I have to pay for shipping fees?
If you place an order for over €50, you do not pay shipping fees. Placing an order for under €50? The shipping fee is €4.95. The shipping fees may deviate and differ per country. This will be calculated automatically in the ordering process.
What shipping options can I choose from?
We currently offer shipment of international packages with PostNL International. When you select the ‘PostNL package’ shipping option during checkout, your package will be delivered by a PostNL courier. With this shipping method, you will also receive a track and trace code, which you can use to follow your shipment up until delivery. You will receive this track and trace code from us the moment the package is dispatched from our warehouse.
All packages that we ship with PostNL are shipped CO2 neutral. This means that we offset the CO2 emissions associated with all My Jewellery deliveries.
My order is incomplete, what should I do?
Note: Your engraved jewellery comes from our My Jewellery Atelier, not our warehouse, as such your order will be delivered separately. Have you ordered multiple My Jewellery items? In that case, you’ll receive two separate packages.
Are you missing an item out of your order (that isn’t a My Jewellery Atelier item)? Please get in touch with us.
Can I track my order?
You will receive a link via PostNL with which you can follow your parcel.
As soon as your package leaves our warehouse, you will receive an email with a link that enables you to follow the shipment.
Can I change my address?
Unfortunately, our system does not allow for changes after an order has been placed. We would also like to emphasise that you should always check whether you have filled in the correct personal details before you finalise your order. Do you have any further questions? Then please contact our customer service and keep your order number and address at hand.
My package hasn’t been delivered yet, what should I do?
It could be that your package has been delayed with the courier. We recommend that you first check your track & trace code properly. That will tell you what the status of your delivery is.