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If you place an order for over €50, you do not pay shipping fees for the cheapest shipping option. Placing an order for under €50? Then you can choose from various shipping options. We offer the following options in the following countries:

Country

Shipping costs Shipping company
Netherlands

€4,95

€3,95 

PostNL

Budbee

Belgium €4,95 PostNL
Germany €4,95 DHL
France €4,95 PostNL
Luxembourg €4,95 PostNL
Austria €4,95 PostNL
United Kingdom €4,95 PostNL


For all other countries, click here.

  • When can I expect my order?

    Postal packages ordered before 8.00 p.m. are shipped the same day*. If you have opted for a package with a track & trace code, you will be able to follow your package yourself. During promotions & sales, shipping may take longer.

    *Please note! No deliveries on Sundays and national public holidays. 

  • Do I have to pay for shipping fees?

    If you place an order for over €50, you do not pay shipping fees for the cheapest shipping option. Placing an order for under €50? The shipping fee is €4,95. The shipping fees may deviate and differ per country. This will be calculated automatically in the ordering process.

  • What shipping options can I choose from?

    We currently offer shipment of international packages with PostNL International. When you select the ‘PostNL package’ shipping option during checkout, your package will be delivered by a PostNL courier. With this shipping method, you will also receive a track and trace code, which you can use to follow your shipment up until delivery. You will receive this track and trace code from us the moment the package is dispatched from our warehouse.

    All packages that we ship with PostNL are shipped CO2 neutral. This means that we offset the CO2 emissions associated with all My Jewellery deliveries.

  • Can I track my order?

    You will receive a link via PostNL with which you can follow your parcel. 

    As soon as your package leaves our warehouse, you will receive an email with a link that enables you to follow the shipment. 

  • Can I change my address?

    Unfortunately, our system does not allow for changes after an order has been placed. We would also like to emphasise that you should always check whether you have filled in the correct personal details before you finalise your order. Do you have any further questions? Then please contact our customer service and keep your order number and address at hand.

  • My package hasn’t been delivered yet, what should I do?

    It could be that your package has been delayed with the courier. We recommend that you first check your track & trace code properly. That will tell you what the status of your delivery is. 

  • Delivery times during promotions & public holidays

    During holidays and promotions, PostNL & My Jewellery are often busier than usual. Despite the rush, we always do the best we can to process your package as soon as possible. Do bear in mind that it may arrive a little later than you would normally expect from us.