• You must confirm your email address before receiving the discount code by email.
  Please note: the discount code only works when you are logged in to your account.
  The discount code is only valid on sale items.
  The promotion runs from 24 to 26 July.

• During a sale or another promotion, it may take a little longer to process and deliver your order than you would normally expect from us.
• Discounts cannot be settled afterwards.
• Credit & discount codes cannot be used for items that are on sale, deals or promotions, the My Jewellery gift card, the Advent Calendar & engraved jewellery pieces.
• If you have ordered an item which goes on sale afterwards, we unfortunately cannot apply this retrospectively.
• During pile sales you often lose the right to the pile discount as soon as you return an item.
• You can return an item that was on sale within 30 days of delivery.
• Prices may change during a sale depending on the offer. The following also applies: amended discounts cannot be settled afterwards.
• Please note! Did you pay for your sale item with Klarna? Then you still have to pay the invoice within 30 days, despite any delays.

The following items are always excluded from discounts or sales, which is why it is not possible to order these items with a discount (code). 

• All items that are part of the sale category
• All My Jewellery gift cards
• All items that are part of a special promotion or deal.
• Engraved jewellery items
• Advent Calendar

Great news—you’ve got a discount code to shop with us! Just enter your code in the shopping cart under ‘Enter discount code,’ and hit ‘Apply discount.’ Your discount will be deducted from all eligible items, except for engraved jewellery pieces, sale items, the Advent Calendar, running deals and the My Jewellery gift card.

A quick heads-up: discounts can’t be applied after checkout, and only one code can be used per order. If your items are already discounted due to a promotion and you’ve got a code to spare, hold onto it! You can use it once the promo ends (as long as it’s still valid), so you can enjoy shopping with a discount again later.

First, we advise you to try the following solutions: 

• Place the order using an incognito window in your browser
• Try placing the order with a different browser or delete the browse history of the browser you were using 
• Try placing the order on a different device 
• Log in to your account or try placing the order as a guest visitor 

If none of the mentioned solutions work, try checking the items in your shopping cart as these might include items that are excluded from discounts. It is not possible to use a discount code on My Jewellery Advent Calendars, Engraved Jewellery items, sale items, promotions, or the My Jewellery gift card. 

Are you still unable to place your order? Please get in touch with our customer service and send them a message with the discount code that's causing issues.

If online (sale) purchases do not meet expectations, there is the option of returning them. As soon as we have received and processed your return, we will refund the purchase price.

• The Summer Sale is only valid on items in the sale category.

• The Summer Sale is available both online and in our boutiques.

• Discounts cannot be added after checkout.

•  Summer Sale items purchased online can be returned. You will receive a refund via the original payment method.

• Summer Sale items purchased in one of our boutiques can be returned. You will receive a gift card equal to the purchase amount.