Discounts & promotions
How do I use a discount code?
You have already got your favourite items in your shopping basket, but you would like to redeem your discount code. You can do that! Follow the steps below to do that correctly:
1. Click on the shopping basket in the top right
2. This is where you will find the first option for applying your discount code, right under the cost overview
3. Fill in the discount code and then click on ‘use discount’ to see whether the discount code has been applied
4. Forgotten to add your discount code? You can still add it at the next step when you select a payment method
Discount Code Terms and Conditions- It is not possible to use multiple discount codes.
- Shopping credit in the form of a code cannot be used in combination with a discount code.
- Discount codes cannot be settled post payment.
- Discount codes cannot be used on sale items or on the My Jewellery Gift Card.
Is it possible to return sale items?
If online (sale) purchases do not meet expectations, there is the option of returning them. As soon as we have received and processed your return, we will refund the purchase price.
Terms & conditions during a sale
- During a sale or another promotion, it may take a little longer to process and deliver your order than you would normally expect from us.
- Discounts cannot be settled afterwards.
- Credit & discount codes cannot be used for items that are on sale.
- If you have ordered an item which goes on sale afterwards, we unfortunately cannot apply this retrospectively.
- During pile sales you often lose the right to the pile discount as soon as you return an item.
- You can return an item that was on sale within 14 days of taking receipt of the order.
- Prices may change during a sale depending on the offer. The following also applies: amended discounts cannot be settled afterwards.
- Please note! Did you pay for yoursale item with Klarna? Then you still have to pay the invoice within 14 days, despite any delays.
Terms and conditions
- Discount will be settled automatically in your shopping basket
- While stocks last
A My Jewellery Gift Card is a gift voucher with a balance that can be used to shop at My Jewellery. The Gift Card can be used as a gift for a friend or for your own personal use. My Jewellery Gift Cards can be used in our boutiques as well as on the website.
Already added your favourite items to your shopping basket and still have a discount code you want to redeem? No problem! Follow the steps below to do that correctly:
- Click on the shopping basket in the top right.
- You will find the first option for adding the discount code here, right under the cost summary.
- Fill in the discount code and then click on ‘apply discount’ to see if your discount code has been applied properly.
- Forgotten to fill in your discount code? Then this is also possible when you come to choose a payment method.
Discount code terms and conditions
- It is not possible to use multiple discount codes at once.
- Shopping credit in the form of a code can also not be used in combination with a discount code.
- Discount codes cannot be settled afterwards.
- Discount codes cannot be used for items on sale or in combination with the My Jewellery Gift Card.
Any further questions about the discount code terms and conditions? Then contact our customer service.
- During a sale or another promotion, it may take a little longer to process and deliver your order than you would normally expect from us, so please keep this in mind!
- If you have ordered an item which goes on sale afterwards, we unfortunately cannot apply this retrospectively.
- Returning sale items is always a possibility. You will receive the value of the returned items back on your account.
- During pile sales you often lose the right to the pile discount as soon as you return an item.
- Discount on top of discount is not possible. Discount codes cannot therefore be used for items on sale and can only be used once.
- Sale items CANNOT be returned to a boutique, only online.
- Please note! Prices may change during a sale depending on the offer. The following also applies: amended discounts cannot be settled afterwards.
Longer waiting times at customer service
At the moment it’s very busy at our customer service. This means it may take longer for you to get a reply than you normally expect from us.
Of course, we will do our very best to answer all messages as quickly as possible.