We do everything we can to ship your order to you as quickly as possible. So, if it's ordered before 23:59 it'll be shipped from our warehouse within 1-2 business days* (*depending on the shipping country). Engraved jewellery items are sent in 4 to 6 business days and will be delivered separately from regular orders. After your order has been dispatched from our warehouse, you will receive an email with a track & trace code so you will be able to track the delivery of your order.

• PostNL mailbox parcel: no delivery on sunday and monday
• PostNL & DHL regular parcel: no delivery on sunday

During busy times such as public holidays, special promotions & sales shipping may take longer. 

Depending on the total order sum and the destination of the order, shipping may be free of charge.

• Free shipping on orders over €49.99 to The Netherlands, Belgium, Germany and France

• Free shipping on orders over €75 to all other countries 

If you've placed an order below the purchase sums mentioned above, Standard shipping fees for your country of destination will apply. Shipping fees may deviate and differ per country & will be calculated automatically during the ordering process, however you can also find a complete list with the shipping costs here. 

Depending on the delivery address & country, your order will be shipped by one of the following shipping partners: PostNL (International) or DHL. Different delivery options may be available depending on the country to which the package is being shipped to, which could vary in costs. The available shipping options to your delivery address will automatically appear at checkout.

For all shipping options, a Track & Trace code will be sent to you the moment the package is dispatched from our warehouse. The courier used will vary per country. A list of all international shipping options and costs can be found here. 

CO2 neutral shipping
All packages that we ship with PostNL & DHL are shipped CO2 neutral. This means that we offset the CO2 emissions associated with all these My Jewellery deliveries.

Yes, it's possible to track your order! When you've placed an order you'll receive a Track & Trace code from us the moment the package is dispatched from our warehouse. The Track & Trace code of your order can also be found in your My Jewellery account on the account dashboard and under 'my orders'.

Unfortunately, our system does not allow for changes after an order has been placed. We would also like to emphasise that you should always check whether you have filled in the correct personal details before you finalise your order. Do you have any further questions? Then please contact our customer service and keep your order number and address at hand.

It's possible that your order got delayed with the courier. We recommend that you check your track & trace code properly first, as that will tell you the status of your delivery. When your track & trace code hasn't been updated for over 5 business days, contact our customer service and keep your order number and address at hand. 

Note: Your engraved jewellery comes from our My Jewellery Atelier, not our warehouse, as such your order will be delivered separately. Is the remainder of your order made up of regular My Jewellery items? In that case, you’ll receive two separate packages.

Are you missing an item (that isn’t a engraved/customised jewellery item) from your order? Please get in touch with our customer service.