• When can I expect my order?

    We do everything we can to ship your order as quickly as possible.

    - PostNL packages ordered on working days before 8.00 p.m. are shipped the same day.
    *No deliveries on Sundays

    - Letterbox mails ordered on working days before 5.00 p.m. are shipped the same day.
    *No deliveries on Sundays and Mondays

    You will receive an email as soon as the package leaves our warehouse. Have you also opted for a package with a track & trace code? This way, you can track your package up until delivery. *Please note! During promotions & sales, shipping may take longer.

  • Do I have to pay for shipping fees?

    If you place an order for over €50, you do not pay shipping fees for the cheapest shipping option. Placing an order for under €50? Then you can choose from various shipping options.

    We offer the following options:
    - PostNL letterbox package €1.95
    - PostNL package €4.95

    The shipping fees may deviate and differ per country. This will be calculated automatically in the ordering process.

  • What shipping options can I choose from?

    PostNL letterbox package

    This means that PostNL will deliver your package to your letterbox. You will get a track and trace code with this option. This will allow you to track your letterbox package right up until delivery. Also keep in mind that it may take a little longer for your letterbox package to be delivered compared to the PostNL package shipping method.

    PostNL package

    When you choose the ‘PostNL package’ shipping option during checkout, your package will be delivered by a PostNL courier. With this shipping method you will also receive a track and trace code, which you can use to follow your shipment up until delivery. You will receive this track and trace code from us the moment the package is dispatched from our warehouse.

    All packages that we ship with PostNL are shipped CO2 neutral. This means that we offset the CO2 emissions associated with all My Jewellery deliveries.

  • Can I track my order?

    You will receive a link via PostNL with which you can follow your parcel. 

    As soon as your package leaves our warehouse, you will receive an email with a link that enables you to follow the shipment. 

  • Can I change my address?

    Unfortunately, our system does not allow for changes after an order has been placed. We would also like to emphasise that you should always check whether you have filled in the correct personal details before you finalise your order. Do you have any further questions? Then please contact our customer service and keep your order number and address at hand.

  • My package hasn’t been delivered yet, what should I do?

    It could be that your package has been delayed with the courier. We recommend that you first check your track & trace code properly. That will tell you what the status of your delivery is. 

  • Delivery times during promotions & public holidays

    During holidays and promotions, PostNL & My Jewellery are often busier than usual. Despite the rush, we always do the best we can to process your package as soon as possible. Do bear in mind that it may arrive a little later than you would normally expect from us.

  • To which countries do we currently ship?

    At the moment we are shipping to the following countries:

    - Belgium
    - Bulgaria
    - Denmark
    - Germany
    - Estonia
    - Finland
    - France
    - Greece
    - Hungary
    - Ireland
    - Italy
    - Latvia
    - Luxembourg
    - Netherlands
    - Austria
    - Poland
    - Portugal
    - Romania
    - Slovenia
    - Slovakia
    - Spain
    - Czech Republic
    - United Kingdom
    - Sweden