You can return your Luxe or Deluxe Advent Calendar as long as the seal is still intact. Has the seal been opened or damaged? Then it is no longer possible to return it. Not sure whether the jewellery and accessories will suit you or the recipient? Watch our unboxing videos on this page and discover what's inside the advent calendar. You can return your order within 14 working days of the shipping date.

Yes, you can return your advent calendar in a My Jewellery boutique, as long as the seal is still intact. How you do this depends on where you purchased the advent calendar.

Purchased in a boutique? You can only return the advent calendar to one of our boutiques. You don't need to register your return in advance. Bring your advent calendar and receipt with you so we can process your return.

Ordered online? You can also return your advent calendar in a boutique. First, register your return via our digital returns portal and select 'Drop off in boutique'. You can then drop off the advent calendar at one of our boutiques, where your return will be processed.

We hopen natuurlijk dat alle vakjes van jouw adventskalender gevuld zijn en dat je van iedere verrassing kunt genieten! Ontbreekt er toch een product? Neem dan contact op met onze klantenservice en vermeld je ordernummer en welk product je mist. We kijken graag met je mee naar een passende oplossing!

Heb je een beschadigd sieraad of accessoire ontvangen? Meld je bestelling dan aan via ons digitale retourportaal. Vul je ordernummer en het e-mailadres in waarmee je de bestelling hebt geplaatst en voeg een duidelijke foto van het beschadigde product toe. Zo kunnen we je zo snel mogelijk verder helpen!

Has your advent calendar arrived damaged? We're sorry to hear that! Please contact our Customer Care team and provide your order number and clear photos of the damage. We'll be happy to help you find a suitable solution!

Has a product from your advent calendar broken, become discoloured or been damaged in another way? Even if the seal on your advent calendar has already been broken, you can still report a defective product. Please contact our Customer Care team and include a clear photo of the product. We'll be happy to help you find a suitable solution!