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This is right! We've switched to an online return portal. This means you can easily register your return online and no paper return form is needed anymore.

We kindly ask for your patience to wait until the return term, which is 14 days after the arrival of your return at our warehouse, passes. As soon as your return has been unpacked and processed, you will receive an email from us. Click here to find the latest updates on your return. 

Tip: Hold onto your proof of return until your return is fully processed.

It may be that your return has not been fully processed within Klarna’s payment term. We recommend that you indicate this in the Klarna app so that they can then temporarily put the invoice on hold. By doing so, you can avoid any extra costs!

You can also choose to pay the entire invoice and the amount “overpaid” will be reimbursed as soon as we have processed your return.

Did you receive a broken or wrong product?

You can notify this immediately using our digital return portal. Let us know for that specific item whether it's damaged or wrongly delivered. Fill in the required information and our customer service will contact you!

Did your item break or is the item unsatisfactory, and does it fall within the return term?

You can notify this immediately using our digital return portal. Fill in the required information and our customer service will contact you!

Did your item break or is the item unsatisfactory, and does it fall outside the return term?

Get in touch with our customer service and send them your order number & a picture of the item so that they can provide you with a suitable solution.

My Jewellery issues a 6-month warranty on all items purchased.Have you bought the item at a boutique or partner shop? The warranty is issued through this boutique or selling point. Find an overview of the most accurate warranty terms and conditions on our warranty page. 

Order today = shipped today! You’ll always receive an email as soon as your parcel leaves our warehouse. With the track & trace code in that email, you can easily monitor the current delivery status. We hope you enjoy your order!

Jewellery by My Jewellery is mainly made of premium stainless steel. Premium stainless steel has many advantages, including the fact that it's 100% waterproof and won't tarnish. Find a list of all the advantages and more information about premium stainless steel on our jewellery materials page. 

My Jewellery uses hallmark certification as stated under the Dutch Keurtekenplaat Waarborg Act. A hallmark indicates which precious metal the object is made of and how much of this precious metal it contains. The Keurtekenplaat Waarborg Act is the oldest form of consumer protection in the Netherlands. Its purpose is to protect consumers from fraud related to precious metal content in jewellery and to safeguard businesses from unfair competition.

Apart from premium stainless steel, we also use 925 Sterling Silver for our ear cuffs. Due to its unique flexibility, 925 Sterling Silver is bendable, ensuring that your ear cuff always fits your ear lobe. Additionally, some of our jewellery also includes freshwater pearls and glass beads. How can you find out what material a specific piece of jewellery is made of? You can always find that information under the product specifications.

At My Jewellery, you always have the option to return your order. This can be done within 14 days of receiving your package. Please ensure your items are returned unworn, undamaged and with all original labels attached, and keep your return receipt until we have fully processed your return.

It’s also important to know that My Jewellery Atelier items and the My Jewellery gift card cannot be returned.

Would you like to know exactly which items can or cannot be returned? Then we’d love to refer you to this page.

How great that you have (received) a My Jewellery gift card! We understand that you may not always know the balance on your card. Here's a quick explanation of how to check it:

Step 1.
Fill in your card number at 'Kaartnummer'.

Step 2.
Tick the box 'Ik ben geen robot' to confirm you're not a robot.

Step 3.
Fill in the security code of the gift card. 

Step 4.
Click on 'Saldo' to view the balance of your My Jewellery gift card. 

Need help with checking the balance of your gift card? In our blog article 'My Jewellery gift card balance check', we share a step-by-step guide!

If you no longer have the original packaging of your order you may also return the items in a different box or bag. However, it’s important to make sure that the items are well-packed and you’ve registered your return in our digital return portal.

If you have (accidentally) removed the original tag or label you cannot return the item anymore. So please be careful when unpacking your order!

If your order number starts with CSO and was placed by our customer service, please enter the original order number you received when you originally placed your order. If you still can't find your order number please contact our customer service.