Frequently asked questions - Influencer Collaborations

• Where can I find my shopping money code?

  You can find the shoppingmoney code, which you use to order your items, in the first email that was sent by your My Jewellery contact person. This code starts with MJ.

• My shopping money code is not working, what should I do now?

  With your shoppingmoney code, you can only purchase from the influencer page. It is not possible to use the shoppingmoney code to purchase items that are not included on the influencer page, the code won't work. Is your personal discount code still not working? Contact your contact person. 
  

• Can I also select clothes when I’m participating in a jewellery campaign (or the other way around)?

  You can only select jewellery when you're invited for a jewellery campaign (or clothing for a clothing campaign). In case you would like to do things differently, contact your contact person.

• If the total price of my order is higher than the credit of my shoppingmoney code, can I pay for the remaining balance?

  Yes, that is possible. You can pay the remaining balance with one of our other payment options.

• How long does it take for my package to arrive?

  The expected delivery time is displayed at the checkout. After placing an order, you’ll receive an email once your order has been shipped. You’ll also be able to trace your package with the code included in this email. 
  
  

• I have received a damaged item, what should I do?

  We’re sorry to hear that you’ve received a damaged item. Please send your contact person an email with pictures or videos of the damaged item.

• Can I return items?

  It is not possible to return the items you’ve ordered for your influencer collaboration. So make sure to select the right items (in the right size). 

  
  
  

• When should I upload the post?

  You must upload the content within 10 days after the arrival of your package; the sooner, the better. After you’ve uploaded your content online, send the link of the post to your contact person.

• Do I have to send a preview?

  You don’t have to send a preview of the content to your contact person. However, in case you would like to receive approval of your post or feedback on your post, it is always possible to contact your contact person.

• Which tags and hashtags do I need to use?

  For all our Instagram campaigns, you can use the tags @myjewellery and #myjewellery. In addition to those tags, Dutch influencers use the hashtag #myjewellerygirl, Belgium influencer use #myjewellerybelgium and German influencers use #myjewellerygermany.

  When you're participating in a TikTok campaign, you can use the tag @my_jewellery. The hashtags are the same for Instagram and TikTok collaborations. 

• I sent a question via DM but I haven't received a reply yet. What should I do?

  Our customer service is in charge of answering questions that we receive via DMs. In case you have a question about an influencer collaboration, send an email to your contact person.

• Can I also wear My Jewellery items that I already own?

  Do you still have other My Jewellery items in your wardrobe? You can wear these items as well, as long as they’re still available on the website. Keep in mind that the campaign should be focused on the new items of the current collaboration. Are you unsure whether you can use an item?  Contact your contact person.

• Can I share a discount code with my followers or start a giveaway for my followers?

  If we have a campaign with discount codes or giveaways, we will mention this in our first email to you. In case you still have questions about this, please contact your contact person.

• How long does it take before I can start a new collaboration with My Jewellery?

  In most cases, we try to schedule 2 up to 3 months between collaborations. Once these 2 or 3 months have passed, you can contact your contact person of the previous collaboration for a new collaboration. Your contact person will let you know if they are interested in a new collaboration.