Another of the many services offered by My Jewellery is a return with Returnista. This partnership means it is possible to have your return collected from home. Read the steps described below to find out how this works:
Go to https://myjewellery.returnista.nl and make a collection appointment.
Fill in your address details.
Choose the time slot when you would like the DHL courier to come and pick up your package.
Add your email address and telephone number. It is important for Returnista to be able to contact you if there is an issue with your package or appointment and to pay for your return shipment.
Confirm your pick-up appointment
Tikkie will send you a text message to pay the €5.50 fee for your return. When you have paid, the pick-up appointment will be confirmed.
After paying Tikkie, all you have to do is sit back and wait for the courier to pick up your package. You don’t have to print a label; the courier will make sure the correct label ends up on your package. Make sure that you have added the completed return form to your package.
The amount for your order will be reimbursed via the (bank) account / credit card that was used to place the order. This could take up to 14 days after receiving your return. If you have paid with a credit card, it may take a little longer.
Still have questions about your return and how Returnista processes it? Then please get in touch with our customer service at [email protected]