• What is the return term?

    At My Jewellery you always have the option of returning your order within 14 days after the shipping date. Make sure that the products have not been worn and have all tags attached when they are returned. Keep your proof of return until we have processed the order. 
  • Within what term will my return shipment be processed?

    As soon as we have received your return, we will send you an email. After that, it may take up to 14 days to process your return. We will send you an email when the return has been processed. You will then have the money back on your account within a few days.

    When the return shipment has been processed, the purchase sum will be reimbursed as follows:

    - Sofort banking: The amount will be on your account within five working days.
    - Credit card: The amount will reappear on your credit card statement within 14 working days.
    - Klarna: You will receive a corrected invoice via the app.
    - My Jewellery Gift Card: You will receive an email about the settlement, so keep a close eye on your inbox!

  • Are the return fees at your own expense?

    Yes, returns via PostNL letterbox mail starting at €4.60 and packages from €7.25.

  • I don’t have a return form, what should I do?

    No problem! Add a note with your name, order number & email address to your return shipment. You can also choose to print out and complete the return form: https://www.my-jewellery.com/return-form

  • Can I change my ordered items?

    Unfortunately, it is not possible to change an item. Still want another size or colour? Then you can place a new order yourself.

  • I returned my item, but still received a reminder from Klarna.

    It may be that your return has not been fully processed within Klarna’s payment term. Klarna is a separate entity. They do not know that you have returned items. We recommend that you indicate this in the Klarna app so that they can then temporarily put the invoice on hold.  By doing so, you can avoid any extra costs! You can also choose to pay the entire invoice and the amount “overpaid” will be reimbursed as soon as we have processed your return.

  • Is it possible to return an item bought on sale?

    If online (sale) purchases do not meet expectations, there is the option of returning them. As soon as we have received and processed your return, we will refund the purchase price.

  • Is it possible to return swimwear?

    My Jewellery swimwear can only be returned in an unused state. This means that:

    - The hygiene strip has not been removed
    - The original labels are still attached to the product
    - The product does not look worn, unhygienic or damaged

    If the above criteria are not met, My Jewellery reserves the right to reject the return shipment.

  • Can I put multiple orders together in one return?

    You can put multiple orders together in one return shipment. However, it is important that the separate return forms included as well, so that we have all the necessary information to process the shipment. Keep your proof of return until we have processed the order.

  • How do I return my items with PostNL?

    Step 1: Pack the items that you want to return along with the return form in the box. Make sure that the original product tags have not been removed.
    Step 2: Write the return address below on your shipment.
    My Jewellery
    Ruwekampweg 4
    5222AT 's-Hertogenbosch
    Step 3: Drop the box off at a PostNL office in your area.
    Step 4: Keep the track and trace code that you receive at the service desk when you handover your package.
    *Without a track and trace code there are no investigations launched into missing returns. Please therefore bear in mind that having proof of shipment with a track & trace code is a requirement to be eligible for a reimbursement.

  • Guarantee & service

    My Jewellery issues a 4-week guarantee on clothing items that become unwearable after being washed according to the washing instructions. My Jewellery also issues a 6-month guarantee on watches and stainless steel jewellery that has discoloured. My Jewellery issues an 8-week guarantee on all other items purchased.

    Item broken or dissatisfied with a product? Then please contact our customer service & send a picture of the relevant item and we will look for a suitable solution. 

    Bought something from a boutique or sales point? Then the guarantee also runs through the boutique or the relevant sales point.

  • Return terms and conditions

    • Returns will only be accepted within the 14-day return term.
    • Returns via a boutique are free of charge. All other returns are at your own expense.
    • Both the costs as well as the risks associated with shipping a return are at your own expense.
    • We only handle return shipments that are in their original state, including labels & packaging. Damaged and/or used items will be rejected and sent back.
    • Unidentifiable returns will be kept for a maximum of one month at our head office. The customer can report to customer service. After that time, our administration department will process the package and there will be no more communication on the matter.
    • Without a track and trace code no investigations will be launched into missing returns. Please therefore bear in mind that having proof of shipment with a track & trace code is a requirement to be eligible for a reimbursement.
    • Paid for delivery fees? If you are returning all items ordered, you will also be reimbursed for the delivery fees.
    • Order wrong? We will fix this for you as quickly as possible! Please contact us at [email protected] or via WhatsApp on 0613588125 and clearly state your name, the order number and the items concerned.