• How long is the delivery time for My Jewellery Atelier items?

    My Jewellery Atelier items are lovingly and precisely engraved so there’s an extended delivery time of around 5 business days. Engraved jewellery by My Jewellery Atelier is always shipped in a pretty velvet gift pouch and comes with a card that can be personalised with your message of choice. 

  • How will my Atelier order be shipped?

    Your package will be delivered by a PostNL courier. With this shipping method, you will receive a track and trace code, which you can use to follow your shipment up until delivery.

    Note: Your engraved jewellery comes from our My Jewellery Atelier, not our warehouse, as such your order will be delivered separately. Have you ordered multiple My Jewellery items? In that case, you’ll receive two separate packages.

  • What can I get engraved on my selected piece of  My Jewellery Atelier jewellery?

    You can get a maximum of 4 letters engraved onto your necklace or bracelet. Earrings will fit a maximum of 3 engraved letters, and the engraving will be the same on each earring. 

  • Will my engraved Atelier item look the same as the example?

    The images used on the My Jewellery Atelier web page are only a reference for how your piece will look. Jewellery engraving is done by hand, so we can’t guarantee that your piece will look exactly like the example images.

  • Can I return my Atelier item?

    Unfortunately, as the piece is designed exclusively for you, we don’t accept returns on our Atelier items. 

  • Can I use a discount code on an Atelier item?

    Discount codes and promotions aren’t valid on My Jewellery Atelier items. 

  • What is My Jewellery Atelier jewellery made of?

    Our Atelier jewellery is all made of 100% waterproof premium stainless steel. 

  • Can I get more information about My Jewellery Atelier?

    Check out our blog for all the behind-the-scenes details of our My Jewellery Atelier and how we create your engraved jewellery at My Jewellery.